The Best Western Cresta Court Hotel in Altrincham has become the first hotel in Greater Manchester to be awarded WorldHost Recognised Business status in recognition of its commitment to customer service.
WorldHost, a customer service training programme, has been used to train over 150,000 people in the UK, including all the staff and volunteers for the London 2012 Olympic and Paralympic Games.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their frontline staff using WorldHost and signed a commitment to delivering excellent customer service.
The Cresta Court joins 400 other UK hotels in being recognised.
General manager Paul Hindley said: “We are passionate about service standards and are especially proud to be the first hotel in Greater Manchester to achieve the WorldHost Recognised Business status.
“When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Altrincham as a friendly and welcoming tourist destination.”
Picture (l to r): WorldHost trainees Gemma Atkinson, Adele Hankinson, Ricki Harrison, general manager Paul Hindley, Jacey McKay and Ellen Dentith
