Job: Sales and Administrative Executive, The Real Algarve

About The Real Algarve

The Real Algarve is an independent family-run travel business with over 25 years’ experience creating luxury bespoke villa holidays throughout the Algarve. Their offices are based in the lovely area of Altrincham. They are a rapidly expanding and exciting business to be a part of.

Job details

Job Title: Sales and Administrative Executive

Reporting to: Vicky Reeves and Katie Hale [Owners/Directors]

Hours: Full time (37.5 hours). Part time hours available if preferred (minimum of 4 days per week).

Salary: £28-32k FTE depending on experience

Package

Sales Performance Bonus scheme
Pension scheme
Birthday off
Discounts on own holidays to Algarve
Holidays: 25 days + bank holidays

Job Overview and Key Responsibilities

Job overview

The role will be a hybrid position, covering both Sales and Administrative duties to support all sides of the business.

Sales

Demonstrate excellent customer service and sales ability to our client base, by seeking to understand their travel needs and tailor making their dream travel plans accordingly.
Tenacious and proactive sales approach to drive growth of the business.
Organise holidays from start to finish, looking for ways to enhance the clients experience throughout.
Demonstrate local knowledge by supplying travellers with pertinent information about The Algarve and useful travel/holiday material and tips (guides, maps, restaurants, etc)
Liaise with Portugal partners to coordinate customer holidays and facilitate the arrangements of all concierge offerings.
Proactive delivery of concierge offerings, informing clients and managing the bookings alongside UK CRM.

Operations

Website population and management alongside Director
Support effective adoption and delivery of new ‘Client Booking Portal’
Liaison with property owners and suppliers to coordinate bookings and client holidays
Coordination of price lists alongside CRM
Create directions documents
Feefo data entry and coordination
Management of external adverts and prices entry
Basic administrative tasks

Team liaison

Work closely with all the team to deliver the best possible client experience to our customers and owners.
Proactively answering calls to clients and filter accordingly, answering any queries where possible.
Demonstrate local knowledge where required by supplying travelers with pertinent information about The Algarve and useful travel/holiday material.
Liaise with Portugal partners to coordinate customer holidays and facilitate the arrangements of concierge offerings alongside the sales team.
Support the sales team and CRM to provide a seamless service for clients throughout their holiday booking process to manage all enquiries and deal with any issues.
Build excellent relationships with the ‘on the ground’ team in Portugal to contribute to an excellent team culture.
Support directors with ad-hoc daily duties when required.

Customer Service

Provide a seamless service for clients throughout their holiday booking process to manage all enquiries.
Focus on excellent customer service and deal with any client/owner queries or issues as they arise alongside CRM team (Customer Relations Managers)
Responsible for a dedicated portfolio of repeat clients to further the business through exceptional customer service and management.

Previous experience required

Proven successful track record of selling
Delivering excellent customer service
Ideally with travel industry experience, however this is not essential
Experience dealing with difficult customers/situations
Experience of multi-tasking and operational, process or project management
Owning or being held accountable for projects
In depth Administration experience
Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint
Working in busy office environment

Key Attributes