Job: Receptionist / Administrator (Clinical support team) at St John's Medical Centre

Job title: Receptionist / Administrator (Clinical support team)

Reports to: Operations Manager / Office Manager

Employer: St John's Medical Centre

Job summary: To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

Salary: £12.57 an hour

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: A5109-25-0002

Job location: Altrincham Health & Wellbeing Centre

Closing date: May 30th 2025

Main duties of the job

Dealing with appointment, home visits and telephone requests.
Booking, amending, and cancelling patient appointments
Processing of repeat prescriptions in accordance to practice guidelines.
Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Filing and retrieving paperwork
Taking messages and passing on information
Keeping the reception area tidy and free from obstructions and clutter
Bring in path lab results and re-allocate where necessary.
Import GP to GP records.
Action admin emails and internal messages
Action mastercall out of hours reports
Run off paperwork, locate paper notes for deducted patients.
Enter new patients onto the system.
Enter change of address, name changes to the system
Action on-line registrations
Action Mother and baby discharges
Medical records for insurance companies
Carry out data entry for patient records.
Summarise new patient records.
Receive new patient paper notes from the health authority and entering them onto the system.
Scanning of post onto patient records
Coding
Emailing of sicknotes, referrals to patients and hospitals
Completing tasks sent from internal users.
Ensure patient confidentiality is kept at all times.
Complete annual mandatory training.
The above list of duties is not exhaustive and may be subject to change as deemed necessary.

About us

St John's Medical Centre is located at the Altrincham Health & Wellbeing Centre in the market town of Altrincham within the borough of Trafford, Greater Manchester.

We have a clinical team of 8 GP Partners, 6 Salaried GPs, 4 Practice Nurses, 2 HCAs & 1 Phlebotomist, all supported by a large reception and admin team.

Person Specification

Experience

Essential

Flexible approach to undertaking a wide variety of tasks
Highly Motivated
Experience of answering telephone calls in a high call volume environment
Experience of working as part of a team
Experience of Customer service

Desirable

Experience of working in a busy NHS environment
Experience of clinical systems, Emis web, Docman and Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer's website: https://www.stjohnsmedicalcentre.co.uk

For questions about the job, contact: Vanessa Lad or Laura Taylor (admin.stjohns@nhs.net)