Job title: Applications Team
Location: Altrincham
Type: Full-time
Salary: £TBC
Company: Capify
About us: Capify, a trusted provider of SME financing solutions since 2008, is seeking an ambitious and driven Sales Executive to join our team in our new Altrincham office. This role offers an exciting opportunity to grow your career within the Application team.
With over 80 employees and 15+ years of experience, we’re innovating and scaling to help even more businesses reach their potential.
Join us at this exciting time as we continue to drive growth and support UK businesses. Learn more about our journey and future at www.capify.co.uk.
Position Overview:
As a Lead Generator, you'll be handling warm leads as a key member of the Applications Team, supporting and contributing to the growth of the Direct Sales department. You'll engage with new leads that come in daily, reaching out to customers and assisting them in completing their applications for SME business loans.
Key Responsibilities:
- Handling outbound/inbound leads: Take responsibility for managing both incoming and outgoing leads, ensuring a prompt and professional response to inquiries, while proactively seeking new business opportunities and cultivating leads to drive growth.
- Building relationships with customers: Establish and nurture strong, long-term relationships with customers, gaining a deep understanding of their needs and providing personalized solutions that build trust and loyalty over time.
- Carrying out effective account management and providing excellent customer service: Oversee the full lifecycle of client accounts, ensuring their needs are consistently met with a high standard of service, resolving issues quickly and efficiently, and ensuring satisfaction with every interaction.
- Guiding the merchant through the whole application journey: Offer expert support and guidance to merchants throughout the entire application process, from the initial inquiry to final approval, ensuring a smooth, seamless experience and addressing any challenges along the way.
- Delivering on your targets (Applications Target, Call Volume, and Talk Time): Consistently meet or exceed performance targets, including the number of applications processed, call volume, and talk time, demonstrating strong time management, efficiency, and a results-oriented approach to your work
About You:
We’re seeking a proactive and driven individual who excels at engaging with potential customers and nurturing leads through the sales process. As a Lead Generator, you’ll need to have strong communication skills, a results-oriented mindset, and the ability to build meaningful relationships quickly. You should be comfortable working with warm leads, using various communication channels (phone, email, SMS) to guide prospects toward completing applications or making decisions.
Skills and Experience:
- Proven ability to handle objections professionally with effective communication skills.
- Experience in a phone-based sales environment.
- Excellent communication skills, with the ability to quickly connect with others and showcase strong interpersonal abilities.
- Driven by achieving targets and success in meeting monthly goals.
- Willingness and ability to learn, adapt, and accept constructive feedback.
- Reliable and committed with a strong work ethic.
Why Join Capify?
- Career Progression: We’re committed to your professional development, with clear opportunities for growth within the organisation
- State-of-the-Art Altrincham Office: Our newly opened, state-of-the-art office is designed to inspire and energise. With an on-site gym, stylish café, ergonomic workspaces, and dedicated breakout areas, it’s the perfect environment to succeed.
- A Supportive Team Culture: Work alongside talented, passionate professionals in a collaborative environment that encourages innovation, celebrate success, and values every contribution
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience to gfarthman@capify.co.uk
Join us at Capify and take the next step in your career with a company that’s setting new standards in SME financing and creating opportunities for extraordinary success.
