Job: Receptionist / Administrator (Clinical support team), St Johns Medical Centre

Job: Receptionist / Administrator (Clinical support team)

Employer: St Johns Medical Centre

Salary: £12.30 an hour

Contract: Permanent

Working pattern: Full time, Part time

Reference number: A5109-24-0005

Job location: Altrincham Health & Wellbeing Centre, 33 Market Street, Altrincham, WA14 1PF

Closing date: 19 August 2024

Job summary

To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

Main duties of the job

Dealing with appointment, home visits and telephone requests.

Booking, amending, and cancelling patient appointments

Processing of repeat prescriptions in accordance to practice guidelines.

Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

Filing and retrieving paperwork

Taking messages and passing on information

Keeping the reception area tidy and free from obstructions and clutter

Bring in path lab results and re-allocate where necessary.

Import GP to GP records.

Action admin emails and internal messages

Action mastercall out of hours reports

Run off paperwork, locate paper notes for deducted patients.

Enter new patients onto the system.

Enter change of address, name changes to the system

Action on-line registrations

Action Mother and baby discharges

Medical records for insurance companies

Carry out data entry for patient records.

Summarise new patient records.

Receive new patient paper notes from the health authority and entering them onto the system.

Scanning of post onto patient records

Coding

Emailing of sicknotes, referrals to patients and hospitals

Completing tasks sent from internal users.

Ensure patient confidentiality is kept at all times.

Complete annual mandatory training.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

About us

St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester.

We have a clinical team of 9 GP Partners, 7 Salaried GP's, 4 Practice Nurses, 2 HCA's & 1 Phlebotomist, all supported by a large reception and admin team.

Job description

Job responsibilities

Job Title: Clinical Support Team

Reports to: Operations Manager / Office Manager

Job summary: To provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

Person Specification

Experience

Essential

Flexible approach to undertaking a wide variety of tasks
Highly Motivated
Experience of answering telephone calls in a high call volume environment
Experience of working as part of a team
Experience of Customer service

Desirable

Experience of working in a busy NHS environment
Experience of clinical systems, Emis web, Docman and Ask my GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.